+ What is Acrylic Glass?

Acrylic Glass is developed on archival Fuji Crystal DP II photo paper, silicone-sealed under thick acrylic glass, and backed with stable and opaque aluminium Dibond to minimize light. When ordering an acrylic glass print, you will have two format options (depending on the design):

Acrylic Glass Prints (3-Way Display) come in two sizes and offer three easy display options: You can decorate your wall, hang it on metal surfaces using the built-in magnets, or stand it with other pictures atop any flat surface.

Acrylic Glass Photo Blocks measure at 1” thick and stand stably on any flat surface, without the need of additional support or hardware. The thicker glass enhances color and provides a stunning three-dimensional effect. Precise details can even be seen through the block's transparent sides, making the photo visible from all angles.

Whether you choose the acrylic block or 3-way display, these prints make a great way to showcase your favorite art or gift to a friend!

+ Do you take embroidery commissions?

I'm not actively taking embroidery hoop commissions at this time. However, there are many pieces I want to do and if your commision lines up with an interest of mine, I would be happy to make it one of my next projects. Please Contact Me so we can discuss your request further. ^‿^

+ Can I claim an embroidery piece before it's finished?

Yes, absolutely! To claim a piece that is still a work in progress I require a deposit (price negotiable). A payment plan will need to be worked out at the time of your deposit, and your order must be paid in full before your item can be shipped out. If you're interested in claiming a current work in progress or want to discuss pricing, please Contact Me.

+ Do you offer payment plans?

Yes, I have multiple payment plan options available to help make my one of a kind embroidery pieces affordable for everyone! In my shop you'll see that Afterpay is enabled on all products, which will allow you to receive your item immediately and break your purchase into 4 separate payments with zero interest.

If you'd like a more custom payment plan (or if Afterpay is not an option for you), I would be happy to break your purchase up into whatever bi-weekly or monthly payment works with your budget. I understand my art is a luxury item, but I want to ensure that it's still affordable to everyone regardless of the total cost. So if you're willing to wait to receive your item, I'm more than willing to create a payment plan works for you!

For custom payment plans I will hold onto your item and mark it as sold in my shop while you work on completing payments. Shipping costs will be applied to the order with your final payment, and your item will be shipped out as soon as the order is fully paid. Please Contact Me for any custom payment plan requests.

+ I'm located outside of your available shipping zones, how can I place an order?

Currently shipping is available for the USA, Canada, Ireland, France, Japan, Italy, Australia, Denmark, New Zealand, Mexico, and United Kingdom. However, if you are located outside one of those zones, I would be happy to assist with your purchase! Shipping times and costs will vary for international orders. Print orders may also be blind drop shipped to allow for more affordable postage. Please Contact Me to get your country added to my shop.

+ How does your shipping work? Will I be able to track my package?

At this time shipping is only available for immediate purchase within the USA and select countries (See FAQ above for International Orders). Once your order is received, the production time is 5 to 7 business days depending on the product(s), and shipping would be an additional 5 to 6 days on top of that. You will receive a tracking number via email as soon as your order ships, and you can expect your items to arrive within 2-3 weeks or sooner!

+ Is it possible to expedite my order?

If you’re really in a rush to get your item(s), please Contact Me before placing your order and I will see if I can expedite the process.

+ What are your policies for Returns, exchanges, and cancellations?

I gladly accept returns, exchanges, and cancellations for most orders placed within the USA. For returns and exchanges you’ll need to Contact Me within 7 days of your delivery. All returns and exchanges must be returned within 30 days of delivery and in their original packaging with protective cases and packing protecting the surface of the artwork. Buyer will be responsible for return/exchange shipping costs, and if the item is not returned in original condition buyer will also be responsible for any loss in value. Returns and exchanges cannot be given to any international orders at this time.

Given the delicate nature of the materials used, I do not accept returns on any one of a kind embroidery pieces once they have been shipped out.

If you receive a damaged product, please Contact Me within 24 hours. Save the box and all the packaging material, as I must have all of these items in order to process a claim and provide a refund. Unfortunately, if the packaging materials are thrown out, I am unable to process a claim and a refund cannot be given. Please Note: International orders may not be eligible for refunds. If your order was placed outside of the USA and arrived damaged, please reach out immediately and I will see what I can do for you.

To cancel your order, please Contact Me within 24 hours of purchasing. After 24 hours I cannot guarantee cancellation of your order. Custom payment plans, custom embroidery line art, PDF pattern downloads, and/or downpayments that have already been paid are not eligible for cancellation or refund. Additional line art drawing hours must be paid in full before you receive your art. If you have not completed a payment or replied to requests within 30 days of your last payment your item will be relisted for sale.